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TERMS & CONDITIONS

Last Updated: 3 August 2026

Welcome to Rootpure Wellness.

These Terms & Conditions (“Terms”) govern your access to and use of the Rootpure Wellness website, including browsing products, creating an account, placing orders, making payments, communicating with us, and using any other services made available through our website.

Please read these Terms carefully before using our website or placing an order.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms together with our:

If you do not agree with these Terms, please do not use the website or place an order.

1. ABOUT ROOTPURE WELLNESS

Rootpure Wellness operates an online platform through which customers can browse and place orders for Rootpure-branded products.

Rootpure Wellness provides the website, customer-order interface and related customer-support services.

The products sold through our website are Rootpure-branded products manufactured, marketed and/or supplied by Rootpure Marketing Private Limited or through its applicable supply/distribution network.

Rootpure Wellness and Rootpure Marketing Private Limited may have separate responsibilities depending upon the nature of a particular transaction or complaint.

Rootpure Wellness remains responsible for matters directly attributable to our own activities, including, where applicable:

Manufacturer-controlled matters are generally subject to the applicable policies and responsibilities of Rootpure Marketing Private Limited and applicable law.

2. ACCEPTANCE OF THESE TERMS

By using our website, you confirm that:

  1. You have read these Terms;
  2. You understand these Terms;
  3. You agree to comply with these Terms; and
  4. Information you provide to us will be accurate to the best of your knowledge.

Placing an order constitutes your request to purchase the selected products subject to these Terms and product availability.

3. ELIGIBILITY TO USE THE WEBSITE

You should use our purchasing services only if you are legally capable of entering into a valid transaction under applicable Indian law.

If a person who is not legally competent to enter into a contract uses the website, the transaction should be undertaken with the involvement of a parent, lawful guardian or other legally competent person where required.

4. CUSTOMER ACCOUNT

Certain features of Rootpure Wellness may require you to create a customer account.

When registering, you may be required to provide information such as:

You agree to provide accurate and current information.

5. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your account login credentials.

You should:

You should never disclose your:

to anyone claiming to represent Rootpure Wellness.

Rootpure Wellness staff will not legitimately require these credentials to provide customer support.

6. ACCURACY OF CUSTOMER INFORMATION

You are responsible for providing correct information when placing an order, including:

Incorrect information may result in delayed, failed or returned delivery.

If a problem occurs solely because materially incorrect information was provided by the customer, reasonable additional costs associated with re-shipping may apply where legally permitted.

If the information provided by the customer was correct but was incorrectly processed or transmitted because of an error attributable to Rootpure Wellness, we will take reasonable responsibility for correcting the problem.

7. PRODUCTS

Products displayed on Rootpure Wellness are Rootpure-branded products.

Product availability may change without notice.

Displaying a product on our website does not guarantee that the product will remain available when an order is processed.

If a purchased product becomes unavailable, we may:

We will not intentionally substitute another product without the customer’s consent.

8. PRODUCT INFORMATION

We make reasonable efforts to display accurate product information.

Product details may include:

Some product information may be obtained from Rootpure Marketing Private Limited, product packaging, catalogues or other manufacturer-provided information.

Rootpure Wellness does not independently manufacture the Rootpure products sold through the website.

If manufacturer-provided information changes, the information displayed on our website may also be updated.

9. PRODUCT IMAGES

Product images are provided primarily for identification and presentation purposes.

Actual packaging may occasionally differ because of:

Such differences do not necessarily indicate that a product is incorrect or defective.

However, customers remain entitled to appropriate remedies where the product supplied is materially different from the product ordered.

10. HEALTH AND WELLNESS INFORMATION

Rootpure Wellness may display general information concerning health, wellness, nutrition, Ayurveda or product benefits based on information provided by the manufacturer or other applicable sources.

Unless explicitly stated otherwise, information on the website is provided for general informational and product-description purposes.

It should not be treated as personalised medical diagnosis, emergency medical advice or a substitute for consultation with a qualified healthcare professional.

Customers who:

should consider consulting an appropriate qualified healthcare professional before use.

Do not discontinue prescribed medication solely because of information displayed on this website.

In a medical emergency, contact an appropriate medical professional or emergency service.

11. NO GUARANTEED HEALTH OUTCOME

Individual responses to wellness, nutritional, herbal or similar products can vary.

Unless specifically guaranteed by applicable law or the manufacturer under a valid written guarantee, Rootpure Wellness does not promise that use of a product will produce an identical or guaranteed result for every customer.

This provision does not exclude liability for:

12. PRICES

Product prices displayed on the website may include:

The final amount payable will be displayed during checkout before payment confirmation.

Prices may change from time to time.

A price change after a successfully confirmed order will ordinarily not retrospectively change the price of that confirmed order unless:

13. TYPOGRAPHICAL OR PRICING ERRORS

Despite reasonable precautions, technical, typographical or pricing errors may occasionally occur.

For example, a ₹1,000 product may accidentally appear as ₹10 because of a technical error.

Where there is an obvious and genuine error, Rootpure Wellness may contact the customer before fulfilment to explain and correct the issue.

If payment has already been received and the order cannot reasonably be fulfilled because of a genuine obvious pricing error, the customer will be offered an appropriate correction or refund.

We will not use this provision to arbitrarily change correctly displayed prices after customers place legitimate orders.

14. OFFERS, COUPONS AND DISCOUNTS

Promotional offers may be subject to specific terms such as:

Unless specifically permitted, promotional codes cannot be combined with other offers.

We may cancel or refuse fraudulent or abusive use of promotional offers.

15. PLACING AN ORDER

When placing an order, you should verify:

before confirming your purchase.

An order submitted through our website represents a request to purchase the selected products.

16. ORDER ACCEPTANCE

An automated order confirmation does not necessarily mean that an order has already been dispatched.

An order may be subject to:

We may contact you if additional information is reasonably required to process an order.

17. RIGHT TO REFUSE OR CANCEL AN ORDER

Rootpure Wellness may refuse or cancel an order for legitimate reasons including:

If we cancel a prepaid order for reasons not attributable to customer wrongdoing, an applicable refund will be processed.

18. PAYMENT

Available payment methods will be displayed during checkout.

Depending on the website configuration, payment methods may include:

Payment processing may be provided by third-party payment service providers.

19. PAYMENT SECURITY

Sensitive payment authentication information such as:

may be processed directly by your bank/payment gateway rather than Rootpure Wellness.

Rootpure Wellness will never legitimately ask you to provide your UPI PIN, ATM PIN, banking password, card PIN or OTP through WhatsApp, telephone or customer-support chat.

20. PAYMENT FAILURE

A transaction may fail because of:

An order is not necessarily successfully paid merely because money temporarily appears to have been debited.

Please check the final transaction status.

21. PAYMENT DEDUCTED BUT ORDER NOT CREATED

If money is deducted but an order is not successfully generated, contact Rootpure Wellness and provide:

Do not provide your OTP, PIN or banking password.

Where investigation confirms that we or the applicable payment system received a payment that should be refunded, the appropriate correction/refund will be arranged.

22. DUPLICATE PAYMENT

If the same order is accidentally charged more than once and duplicate payment is confirmed, the excess payment will be eligible for appropriate refund.

23. SHIPPING AND DELIVERY

Shipping and delivery are governed by our separate Shipping Policy, which forms part of these Terms.

Estimated delivery times are not guaranteed unless expressly stated.

Delivery may be affected by circumstances including:

For complete details, please review our Shipping Policy.

24. SHIPPING RESPONSIBILITY

Where products are shipped through Rootpure’s applicable supply/distribution network, courier companies or logistics partners, the actual transport may be performed by third parties.

Rootpure Wellness will nevertheless provide reasonable assistance where a customer reports a legitimate delivery-related problem concerning an order placed through our website.

25. DAMAGED, MISSING OR INCORRECT PRODUCT

If your parcel contains a:

please inform us as quickly as possible in accordance with our Shipping and Refund/Return Policies.

Customers may be requested to provide:

An unboxing video is strongly recommended because it can help verify delivery-related claims.

26. CANCELLATIONS

Order cancellations are governed by our Refund, Return & Cancellation Policy.

Orders may generally be cancelled before dispatch, subject to actual processing status and applicable policies.

Once an order has already been dispatched, normal cancellation may no longer be possible and an applicable return process may need to be followed.

27. RETURNS, REPLACEMENTS AND REFUNDS

Returns, replacements and refunds are governed by our separate Refund, Return & Cancellation Policy and applicable Rootpure policies.

Product eligibility may depend upon:

Our Refund, Return & Cancellation Policy forms part of these Terms.

28. ROOTPURE POLICIES

Because products sold through Rootpure Wellness are Rootpure-branded products, certain matters may also be governed by the applicable policies of Rootpure Marketing Private Limited.

These may include matters concerning:

Where Rootpure Marketing Private Limited changes an applicable product policy, the applicable policy in effect for the relevant transaction will be considered where appropriate.

Nothing in these Terms is intended to remove statutory consumer rights.

29. RESPONSIBILITY OF ROOTPURE WELLNESS

Rootpure Wellness does not use these Terms to avoid responsibility for matters caused directly by us.

Where applicable, we remain responsible for problems caused by:

We will make reasonable efforts to investigate and rectify legitimate complaints attributable to us.

30. RESPONSIBILITY FOR MANUFACTURER-RELATED MATTERS

Matters arising primarily from manufacturing may be handled by or in coordination with Rootpure Marketing Private Limited, depending upon the circumstances.

These may include:

Rootpure Wellness will provide reasonable assistance to customers who purchased the affected product through our website.

31. CUSTOMER RESPONSIBILITY FOR PRODUCT USE

Customers should:

Rootpure Wellness cannot reasonably be responsible for damage caused solely by deliberate misuse, improper storage or use contrary to clear product instructions, except where applicable law provides otherwise.

32. PRODUCT EXPIRY

Where products have an expiry or best-before date, customers should check the packaging before use.

If you receive a product that is already expired or otherwise unsuitable for sale, please stop using it and contact us promptly with appropriate evidence.

A legitimate expired-product complaint will be investigated under our return/refund procedures and applicable manufacturer policies.

33. REVIEWS AND CUSTOMER CONTENT

If our website allows reviews, comments, testimonials, photographs or other customer submissions, you agree not to submit content that is:

We may moderate or remove content that violates these Terms or applicable law.

We will not remove legitimate negative feedback merely because it is unfavourable.

34. PROHIBITED WEBSITE USE

You must not use our website to:

We may restrict access to users involved in serious abuse, fraud or unlawful activity.

35. FRAUD PREVENTION

Rootpure Wellness may use reasonable measures to prevent:

Orders reasonably suspected of fraud may be temporarily held or cancelled after appropriate review.

36. INTELLECTUAL PROPERTY

Unless otherwise stated, the Rootpure Wellness website’s original:

are owned by or lawfully used by Rootpure Wellness and may be protected by applicable intellectual-property laws.

Rootpure-related product trademarks, product names, logos, packaging and manufacturer materials remain the property of their respective lawful owners.

Nothing on our website transfers ownership of any trademark or intellectual property to a visitor.

37. LIMITED PERMISSION TO USE WEBSITE CONTENT

You may use the website for personal and legitimate shopping purposes.

Without appropriate permission, you may not:

This does not restrict legally permitted uses under applicable law.

38. THIRD-PARTY LINKS

Our website may contain links to external services such as:

These external services may operate under their own terms and privacy policies.

Rootpure Wellness is not responsible for independent third-party websites that we do not control.

39. PRIVACY

Use of personal information collected through Rootpure Wellness is governed by our Privacy Policy.

Our Privacy Policy explains:

By using the website, you acknowledge that personal information will be processed as described in our Privacy Policy and applicable law.

40. EMAIL, SMS AND WHATSAPP COMMUNICATION

By providing valid contact information when placing an order, you acknowledge that we may contact you for legitimate transactional purposes such as:

Promotional communications will be handled separately as required by applicable law and available opt-out mechanisms.

41. SERVICE AVAILABILITY

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur because of:

We do not guarantee uninterrupted 24/7 access.

However, this does not remove our responsibility to appropriately address a financial or order-processing issue caused by a failure under our control.

42. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Rootpure Wellness will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, these Terms are not intended to eliminate legal rights concerning:

43. NO UNFAIR WAIVER OF CONSUMER RIGHTS

No statement in these Terms should be interpreted as requiring a customer to waive a statutory right that cannot lawfully be waived.

If any provision conflicts with a mandatory requirement of applicable Indian consumer law, the mandatory legal requirement will prevail.

44. INDEMNIFICATION FOR UNLAWFUL MISUSE

To the extent permitted by applicable law, a user may be responsible for losses directly caused by their intentional:

This provision does not impose responsibility on customers for legitimate complaints, lawful consumer claims or normal use of the website.

45. FORCE MAJEURE

Rootpure Wellness will not be treated as being in default merely because performance is delayed or prevented by events genuinely outside reasonable control, such as:

Where possible, we will take reasonable steps to minimise the effect on customers.

Any statutory refund or consumer rights that continue to apply will not be removed by this clause.

46. SUSPENSION OR TERMINATION OF ACCOUNT

We may suspend or restrict a customer account where reasonably necessary because of:

Where possible and appropriate, affected users may be informed of the reason.

Account suspension does not cancel legitimate refund, delivery or other obligations relating to previously accepted transactions.

47. CHANGES TO THE WEBSITE

We may update, modify or improve:

from time to time.

Such changes will not retrospectively remove rights already acquired by customers under completed transactions or applicable law.

48. CHANGES TO THESE TERMS

We may update these Terms when necessary because of:

The latest version will be displayed on our website with an updated “Last Updated” date.

Terms applicable when a customer placed an order will ordinarily govern that transaction, subject to any mandatory legal requirements.

49. SEVERABILITY

If any provision of these Terms is found by a competent authority to be invalid or unenforceable, that provision will be interpreted or restricted to the extent legally permissible.

The remaining provisions will continue to apply.

50. NO WAIVER

If Rootpure Wellness does not immediately enforce a provision of these Terms, that does not automatically mean we permanently waive the right to enforce it later.

Similarly, nothing in these Terms waives any non-waivable customer right.

51. GOVERNING LAW

These Terms and transactions through Rootpure Wellness are governed by the applicable laws of India.

Applicable laws may include, among others, consumer-protection, e-commerce, contract, information-technology, privacy, taxation and other applicable laws as amended from time to time.

52. DISPUTE RESOLUTION

If a customer has a problem with an order or service, we encourage them to first contact Rootpure Wellness so that we can attempt to resolve the matter promptly.

Customers may submit:

We will make reasonable efforts to investigate legitimate complaints.

Nothing in this section prevents a consumer from approaching an appropriate consumer commission, regulatory authority, court or other forum where permitted under applicable law.

53. CONSUMER RIGHTS

Nothing in these Terms is intended to restrict rights provided by the Consumer Protection Act, 2019, applicable Consumer Protection Rules, Consumer Protection (E-Commerce) Rules or other applicable Indian law.

Where applicable law grants a consumer a right that conflicts with these Terms, the legally mandatory consumer right will prevail.

54. GRIEVANCE REDRESSAL

If you have a grievance concerning:

please contact our customer-support/grievance contact.

We request customers to provide sufficient information to allow us to identify and investigate the complaint.

55. CONTACT INFORMATION

For questions regarding these Terms & Conditions or an order placed through Rootpure Wellness, contact:

Rootpure Wellness

Website: rootpurewellnessindia.com

Customer Support Email: support@rootpurewellnessindia.com

Phone/WhatsApp: 8252308431

Business/Correspondence Address: VASTU VIHAR, HARPUR ALLOTH, SAMASTIPUR, NEAR HP PETROL PUMP

Grievance Officer/Contact: PREM KUMAR

Grievance Email: Grievance@rootpurewellnessindia.com

Customer Support Hours: 24/7

Please include your Order Number when contacting us regarding a transaction.

Never send us your:

56. ENTIRE AGREEMENT

These Terms & Conditions, together with the policies referenced below, form the principal terms governing use of Rootpure Wellness:

  1. Terms & Conditions
  2. Privacy Policy
  3. Shipping Policy
  4. Refund, Return & Cancellation Policy

Additional product-specific or promotional terms may apply where clearly disclosed.

57. CUSTOMER ACKNOWLEDGEMENT

By placing an order through Rootpure Wellness, you acknowledge that:

IMPORTANT

Rootpure Wellness aims to provide a transparent and reliable ordering experience.

We do not use these Terms & Conditions to avoid responsibility for mistakes caused by Rootpure Wellness.

Where an issue arises because of our website, our processing, our payment records, our customer service or another matter genuinely under our control, we will take reasonable responsibility for investigating and resolving the matter.

Where a matter relates to manufacturing, product formulation, manufacturer-controlled quality or another issue under the responsibility of Rootpure Marketing Private Limited, we will provide reasonable assistance in coordinating the matter according to the applicable Rootpure policy and applicable law.

INDEPENDENT SELLER DISCLOSURE

Rootpure Wellness is an independent e-commerce platform.

rootpurewellnessindia.com is owned and operated by Prem Kumar, an Authorized Independent Direct Seller of Rootpure Marketing Private Limited (CIN: U51909DL2020PTC362997). This website is not the official corporate portal of Rootpure Marketing Pvt. Ltd.

Read the complete Legal Disclaimer & Affiliate Disclosure →

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