SHIPPING POLICY

Last Updated: 3 August 2026

Welcome to Rootpure Wellness.

Rootpure Wellness provides customers with an online platform through which they can place orders for genuine Rootpure-branded products. The products offered on our website are products manufactured, marketed and/or supplied by Rootpure Marketing Private Limited or through its applicable distribution/supply network.

This Shipping Policy explains how orders placed through Rootpure Wellness are processed and delivered.

1. Order Processing

Orders can be placed through the Rootpure Wellness website subject to product availability, successful payment confirmation and verification of the delivery information provided by the customer.

After an order is successfully placed, Rootpure Wellness will process the order and arrange or coordinate fulfilment through the applicable Rootpure supply/distribution system and/or authorised logistics/courier partner, as applicable.

Rootpure Wellness is responsible for errors or problems that occur specifically due to our own website, payment processing, order processing, incorrect transmission of order information, or other acts or omissions attributable to us.

2. Rootpure Product & Fulfilment Policies

Because we sell Rootpure-branded products, product-related shipping, packaging, replacement, return and other applicable conditions are also subject to the then-current policies of Rootpure Marketing Private Limited, wherever applicable.

Rootpure’s policies may be updated by Rootpure from time to time.

Nothing in this Shipping Policy is intended to restrict any rights available to a customer under applicable Indian consumer law.

3. Estimated Delivery Time

As per Rootpure’s currently published shipping policy, orders are generally delivered within approximately 5–7 working days, depending upon the customer’s location, serviceability, courier availability and other circumstances.

This period is an estimate and not a guaranteed delivery date.

Delivery may take longer because of circumstances including:

• Remote or non-serviceable locations
• Public holidays or Sundays
• Courier or logistics delays
• Natural disasters or extreme weather
• Government restrictions
• Strikes or transportation disruptions
• Incorrect or incomplete delivery information
• Unavailability of stock
• Other circumstances outside our reasonable control

We will make reasonable efforts to assist customers where an order is unusually delayed.

4. Shipping Address

Customers are responsible for providing a complete and accurate:

• Name
• Mobile number
• House/flat/shop number
• Street/locality
• City
• State
• PIN code
• Other delivery information requested during checkout

Please carefully verify your delivery details before confirming your order.

If an incorrect address was entered by the customer, additional delivery or re-shipping charges may apply where permitted.

If an incorrect address is transmitted or recorded because of an error caused by Rootpure Wellness, we will take responsibility for correcting the issue without unfairly charging the customer.

5. Serviceability

Delivery is subject to courier/logistics serviceability at the customer’s PIN code.

Where an address is not serviceable, we may contact the customer to obtain an alternative delivery address or provide another appropriate solution, including cancellation/refund where applicable.

6. Tracking Information

Where tracking facilities are available, customers may be provided with information such as:

• Courier/logistics company
• Tracking/AWB number
• Shipment status
• Dispatch information

Tracking information is provided based on information received from the courier, supplier or fulfilment partner.

7. Receiving Your Order

Customers should check the outer packaging before accepting delivery whenever reasonably possible.

If the parcel appears visibly:

• Open
• Torn
• Leaking
• Crushed
• Tampered with
• Significantly damaged

the customer should inform the delivery representative and, where appropriate, avoid accepting a materially damaged/tampered shipment.

We strongly recommend making an unboxing video from before the parcel is opened until all products have been checked. This can help us resolve damaged, missing or incorrect-product claims more efficiently.

8. Damaged, Missing or Incorrect Products

Rootpure’s currently published shipping policy asks customers to report shipping discrepancies or hidden damage within 24 hours of receiving the shipment.

Therefore, if you receive:

• A damaged product
• A leaking product
• An incorrect product
• A missing product
• A tampered product
• A quantity different from your order

please contact Rootpure Wellness as soon as possible and preferably within 24 hours of delivery.

Please provide wherever available:

1. Order number
2. Customer name and mobile number
3. Photographs of the outer packaging
4. Photographs of the shipping label
5. Photographs of the affected product
6. Unboxing video, if available
7. Description of the problem
8. Invoice/order confirmation

We will coordinate the complaint according to the nature of the issue and the applicable Rootpure policy.

9. Responsibility During Transit

Where an order is lost or damaged during shipment before successful delivery, the matter will be handled in accordance with the applicable Rootpure, supplier and courier policies and applicable law.

The customer will not be held responsible for a transit problem caused before delivery merely because the customer placed the order through Rootpure Wellness.

Rootpure Wellness will provide reasonable assistance in raising and coordinating such claims.

10. Failed Delivery

Delivery may fail where:

• The customer is unavailable
• The address is incomplete or incorrect
• The customer cannot be contacted
• Delivery is refused
• The location is not serviceable
• Other delivery restrictions apply

Where an order is returned because the customer refused delivery or supplied materially incorrect delivery information, re-shipping charges or return-related charges may apply subject to applicable Rootpure policies and law.

11. Delayed Delivery

A delivery delay does not automatically mean that an order has been lost.

If your shipment substantially exceeds the normal estimated delivery period, please contact us with your order number so that we can investigate the shipment status.

12. Product Availability

All orders are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding:

• An appropriate replacement, with the customer’s consent;
• Waiting for availability; or
• Cancellation and applicable refund.

We will not intentionally substitute a different product without the customer’s consent.

13. Our Responsibility

Rootpure Wellness accepts responsibility for problems caused directly by us, including, where applicable:

• Incorrect processing of an order by our website/team
• Payment received by us but order not properly recorded because of our system
• Incorrect information transmitted by us to the fulfilment party
• Refund/payment processing errors caused by us
• Other service deficiencies attributable to Rootpure Wellness

Manufacturer-related matters—including manufacturing defects, formulation, product quality, manufacturer packaging, manufacturer warranties, product instructions and similar manufacturer-controlled matters—will ordinarily be handled in accordance with the policies and responsibilities of Rootpure Marketing Private Limited, subject always to applicable law.

14. Changes to Rootpure Policies

Rootpure Marketing Private Limited may change its official policies from time to time.

Where an issue is governed by a Rootpure policy, the applicable current Rootpure policy and/or the policy applicable when the order was placed will be considered as appropriate.

If there is any conflict between this policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

15. Customer Support

For shipping-related assistance, please contact:

Rootpure Wellness
Website: rootpurewellnessindia.com
Email: support@rootpurewellnessindia.com
WhatsApp/Phone: 8252308431

Please keep your order number available when contacting us.